Product Support Engineer (SaaS)

Location: Bengaluru, Karnataka, India; based out of the Bangalore office

Company

hirify.global is building an AI-powered service management platform that unites people, processes, and platforms to reduce operational complexity for growing businesses.

What you will do

• Troubleshoot and resolve customer technical issues through multiple support channels.
• Provide practical solutions and workarounds for technical problems.
• Document support cases and resolutions in detail.
• Explain technical issues clearly to non-technical users and collaborate with technical teams on complex problems.
• Test new features and updates, provide feedback, monitor system performance, and perform routine maintenance.

Requirements

• 3–5 years of experience in a technical support role, preferably in the SaaS industry.
• Strong understanding of HTML, CSS, JavaScript, REST and SOAP APIs, and SQL database management.
• Familiarity with shell scripting in Linux or Windows PowerShell.
• Knowledge of AWS or Azure and cloud infrastructure supporting SaaS products.
• Ability to analyze complex technical issues and develop practical solutions under pressure.
• Strong customer orientation and excellent verbal and written communication skills.

Culture & Benefits

• Self-directed culture focused on initiative, ownership, high standards, continuous learning, and customer obsession.
• Unlimited sick leave and 15 days of paid time off annually.
• Comprehensive health insurance with up to 75% of the premium covered.
• Flexible allowances with reimbursement options.
• Annual team outings and convenient offices across five cities.

Hiring process

• Submit an application through official hirify.global channels.
• Answer questions about your background and work experience.
• Wait for information about the next steps.