Product Specialist (AI)

Location: Bengaluru, India; hybrid work setup

Company

hirify.global is building an AI-native platform that aggregates customer feedback from surveys, support tickets, reviews, Slack, and communities into actionable insights.

What you will do

• Become a product expert across APIs, data pipelines, AI workflows, and integrations.
• Handle complex technical customer questions beyond basic support.
• Debug customer setups, production data issues, and broken pipelines.
• Work with Solution Architects to understand customer architectures and identify risks.
• Translate customer problems into clear inputs for Product and Engineering.
• Identify recurring issues and support better tooling, automations, AI-driven workflows, feature validation, and documentation.

Requirements

• Strong technical curiosity and comfort working with software systems.
• Ability to understand APIs, data flows, and product behavior without writing large features.
• Clear communication when explaining technical issues to customers and internal teams.
• High ownership and persistence when diagnosing ambiguous or broken systems.
• Desire to learn quickly and grow into greater technical or leadership responsibility.

Culture & Benefits

• High-impact work with real customer problems and production systems.
• End-to-end ownership from initial debugging through lasting fixes.
• Exposure to AI workflows, data pipelines, and enterprise-scale customer environments.
• Open, collaborative, values-driven culture with autonomy and continuous learning.
• Competitive salary, equity, hybrid work, and premium healthcare.