Payments & Fraud Operations Specialist (Fintech)

Location: Remote from Germany; shift-based out-of-hours coverage including evenings, nights, weekends, and public holidays as part of a team rotation.

Company

hirify.global is a European fintech providing modular, API-first B2B payment, embedded finance, and white-label credit card solutions.

What you will do

• Provide Tier 1 customer support for urgent out-of-hours requests, including card blocking and unblocking, PIN resets, activation issues, account access, disputes, and limit increase requests.
• Monitor payment processing, authorisations, declines, failures, delays, and system anomalies outside core business hours.
• Perform real-time transaction monitoring, investigate fraud alerts and unusual behaviour, and take immediate risk-mitigation actions.
• Act as the primary operational contact for payment and fraud incidents, prioritising cases and following escalation protocols.
• Communicate with on-call engineering, risk, compliance, and other internal stakeholders and prepare incident handovers.
• Improve monitoring, alerting, response procedures, automation, and runbooks for out-of-hours operations.

Requirements

• 3–4+ years of experience in payments operations, fraud operations, or fintech operations.
• Experience with transaction monitoring, incident handling, payment investigations, card payments, payment processors, or financial systems.
• Strong analytical, problem-solving, communication, and documentation skills with high attention to detail.
• Ability to make independent, playbook-driven decisions under pressure and handle ambiguity with limited immediate support.
• Experience with monitoring tools, ticketing systems, or fraud detection platforms such as Thredd, FraudAdvantage, Jira, Slack, or Visa/Mastercard Connect.
• Availability for evening, night, weekend, and public-holiday shifts in a rotating schedule.

Nice to have

• SQL or data analysis skills, including Excel.
• Chargeback knowledge.

Culture & Benefits

• Attractive remuneration and benefits package.
• Remote work flexibility.
• Flat hierarchy and transparent communication in a relaxed, professional environment.
• Knowledge-sharing culture with opportunities for professional development.
• hirify.global Card with monthly credit for exploring the product and dining with colleagues.