Fraud Ops Investigator (Fintech)

Location: Currently fully remote from Mexico, with a planned transition to a hybrid model at a hub in Mexico City. Weekend coverage is mandatory, with rotating shifts and possible night work.

Salary: 22,150 MXN gross per month

Company

hirify.global is a Series B fintech building an AI-powered WhatsApp chatbot and cross-border remittance ecosystem for Latin immigrants in the U.S., using AI, blockchain, and stablecoins.

What you will do

• Handle inbound and outbound WhatsApp chats for fraud concerns, declined transactions, and case inquiries.
• Review declined transactions and make real-time decisions while communicating outcomes clearly and empathetically.
• Investigate suspicious transactions, identify fraud patterns, document findings, and escalate cases when needed.
• Build and file chargeback dispute cases and support timely resolution to reduce financial losses.
• Meet daily SLA and QA targets for response times, resolution quality, and case accuracy.
• Collaborate with risk, compliance, and customer support teams to improve fraud workflows, tools, campaigns, and response playbooks.

Requirements

• Recent graduate with a degree in any business major.
• Fluent English, both oral and written, required.
• Availability for rotating schedules, including all weekends and potentially night shifts.
• Basic knowledge of remittances, fintech, fraud, chargebacks, or customer support operations.
• Experience with G Suite products.
• Strong written communication, attention to detail, sound judgment under time pressure, and a friendly, professional customer-facing manner.
• Comfort working in a fast-paced chat-based environment with SLA and QA accountability.

Culture & Benefits

• IMSS, Infonavit, and year-end bonus (aguinaldo).
• Performance bonus, food and Wi-Fi vouchers, Udemy access, and five additional PTO days.
• Wellness and medical program.
• Opportunities for professional advancement in an entrepreneurial environment.
• Culture focused on transparency, agility, collaboration, and customer-centricity.

Hiring process

• Application requires contact details, LinkedIn URL, resume, cover letter, English level, salary expectations, and schedule availability.
• Candidates must confirm their willingness to work weekend coverage, night shifts, and attend the Mexico City office after the planned hybrid transition.