Regional Phone Business Manager - Retail (Mid North)

Location: Abuja, Nigeria; onsite. Willingness to travel across the region is required.

Company

hirify.global is an off-grid solar energy company combining solar products, appliances, PAYG financing, fintech, and field operations to provide affordable energy access and smartphones to low-income households and businesses.

What you will do

• Own regional sales performance across hirify.global Shops and Partner Stores, tracking daily store results and recommending activation, remediation, or exit for underperforming outlets.
• Recruit, onboard, supervise, coach, roster, and evaluate Phone Sales Executives, including ensuring Litmos certification within two weeks of onboarding.
• Manage store-level sales quality, customer screening, documentation, financing terms, FPD, PAR30, arrears follow-up, and escalation of fraud or delinquency risks.
• Control inventory requisition, custody, reconciliation, inter-store balancing, and replenishment based on portfolio quality.
• Enforce merchandising, POS display, pricing, and contractual standards while maintaining zero tolerance for stock variance.
• Manage partner-store relationships, coordinate with regional agent-channel management, submit weekly reports, and provide field intelligence.

Requirements

• HND or BSc in a business-related field and 4+ years of experience in retail sales, telco or device retail, or branch/multi-store operations.
• Experience managing in-store sales staff across multiple locations.
• Experience with PAYG, device financing, or installment credit; solar experience is advantageous but not required.
• Knowledge of the assigned region's retail corridors and trade clusters.
• Strong retail floor management, multi-site supervision, and relationship management with store owners.
• Digital literacy with CRM, Looker, and stock tools, plus strong coaching and communication skills.
• Strong evaluation skills and proficiency using data, Excel, and CRM tools to drive resolutions.
• Deep knowledge of collections processes and credit management for low-income customer segments.
• Willingness to travel across the region.

Culture & Benefits

• Professional growth in a rapidly expanding, high-social-impact industry.
• Open-minded and collaborative culture focused on innovation and social and environmental impact.
• Multicultural working environment with colleagues from different geographies, nationalities, and backgrounds.
• Structured learning and development through the hirify.global Center for Leadership.