Field Service Representative (Autonomous Systems)

Location: Clarksburg, Maryland, United States. Field operations require travel up to 75%, including international assignments and hazard zones.

Company

hirify.global develops autonomous ground systems for military and industrial applications, including solutions for the U.S. Department of Defense.

What you will do

• Own end-to-end customer relationships and operational readiness across assigned accounts.
• Diagnose complex hardware-software issues, perform advanced repairs, and lead technical execution at customer sites.
• Plan and manage site visits across multiple accounts, adapting execution to changing field conditions.
• Deliver customer and internal training on equipment operation, maintenance, and troubleshooting.
• Translate field observations, account risks, and system performance trends into actionable feedback for engineering, product, and program teams.
• Mentor junior field service colleagues and champion process improvements.

Requirements

• 5+ years of experience in field service or a customer-facing technical role supporting integrated hardware-software products.
• Expert ability to diagnose and resolve complex hardware-software issues independently.
• Proven experience owning customer relationships and delivering results with independent judgment.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Ability to travel up to 75%, including internationally and to hazard zones.

Nice to have

• Degree in engineering, electronics, or a related technical discipline, or equivalent professional certification.
• Experience mentoring junior field service staff.
• Experience with autonomous systems, robotics, or defense-related platforms.
• Familiarity with military or government customer environments.

Culture & Benefits

• Full-time employment with equity included in most high-demand roles.
• Healthcare plans with hirify.global covering 80% of premiums for employees and dependents.
• 20 days of accrued paid time off per year and an extensive holiday calendar with a December winter break.
• At least 7 weeks of fully paid parental leave.
• $9,000 annual tuition reimbursement or professional development stipend.
• 401(k) retirement plan with company matching up to 4%.

Hiring process

• Recruiter provides further information about compensation and benefits during the hiring process.