Customer Success Engineer

Location: USA, East Coast (Remote); ideally Boston or another East Coast city. Work during US Eastern Time, with morning collaboration with European colleagues.

Company

hirify.global develops technology that automates workflows and provides actionable insights for delivery, healthcare, retail, and other industries.

What you will do

• Own a portfolio of key US enterprise accounts and drive adoption, retention, renewal, and growth outcomes.
• Become an expert in hirify.global's products, SDKs, and use cases to advise customers on technical decisions.
• Lead discovery conversations and translate customer business needs into feasible hirify.global solutions.
• Support integrations with enterprise IT and mobile ecosystems by building tailored demos, sharing code snippets, and creating small integrations.
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders.
• Identify account risks, lead mitigation plans, uncover expansion opportunities, and represent customer needs internally.

Requirements

• 3+ years of experience in a customer-facing post-sales or technical presales role at a B2B SaaS company.
• Software engineering background and/or mobile development experience with iOS, Android, React Native, or Flutter.
• Hands-on coding, integration, or software delivery experience and the ability to communicate effectively with engineers.
• Strong communication, strategic thinking, analytical skills, organization, and project execution abilities.
• Understanding of enterprise IT architectures; mobile ecosystem knowledge is beneficial.
• Strong collaboration skills across Sales, Product, Engineering, Support, and Marketing, with comfort working through ambiguity.

Nice to have

• Experience in retail, transport and logistics, computer vision, or AIDC/mobile data capture.
• Experience with Salesforce and customer success platforms such as Planhat or Gainsight.
• Experience using AI development tools to accelerate technical work.
• COBOL experience.

Culture & Benefits

• Smart, people-first and inclusive culture.
• Flexible office, hybrid, or home working options.
• Innovation hackathons, global team outings, and company celebrations.
• Birthday day off and learning and development opportunities.
• Individual equity plan in a high-growth company.
• Technical equipment and access to offices in Zurich, London, Tampere, Warsaw, Boston, and Tokyo.