Customer Support Specialist (Fintech)

Location: United States, remote. Ideally based on the West Coast and comfortable working West Coast hours. Rare public-holiday coverage may be required.

Company

hirify.global is a European fintech providing B2B payment, embedded finance, and white-label credit card solutions through an API-first platform.

What you will do

• Own complex customer issues end-to-end, including failed transactions and urgent credit-limit requests.
• Investigate root causes, distinguish user errors from system issues, and provide clear feedback to Engineering.
• Act as an operational bridge between Compliance and Sales by triaging AML/KYC alerts and fraud flags.
• Manage service recovery for high-value accounts with Sales, Product, Risk, and other business partners.
• Reproduce product and integration errors, document technical steps, and prepare actionable bug reports.
• Configure card types, spending limits, and specialized setups while improving SOPs and the team's knowledge base.

Requirements

• 2+ years of experience in B2B Customer Support, Operations, or Fintech.
• Experience working in a regulated fintech or banking environment.
• Comfort navigating CRM tools such as HubSpot, Zendesk, or Salesforce and back-office administration panels.
• Familiarity with APIs, accounting integrations, credit lines, KYC, and AML.
• Exceptional written and verbal communication skills, with the ability to explain technical and regulatory concepts clearly.
• Availability to work remotely from the United States during West Coast hours.

Culture & Benefits

• Remote work in a global, knowledge-sharing team.
• Attractive remuneration and benefits package.
• Flat hierarchy and transparent communication in a relaxed professional environment.
• Opportunities to develop skills in a growing team with ambitious goals.
• hirify.global Card with monthly credit for product exploration and meals with colleagues.