Partner Success Manager (Fintech)

Location: Remote; candidates located in the Greater Phoenix area are preferred.

Company

hirify.global provides embedded payments infrastructure and monetization technology for vertical software companies through APIs and low-code payment components.

What you will do

• Own the post-integration experience for a portfolio of partner accounts and serve as the primary point of contact.
• Build consultative relationships with executive, product, and technical stakeholders.
• Develop success plans, coordinate enablement and feature rollouts, and drive platform adoption.
• Conduct business reviews, monitor partner health, and identify retention, expansion, and revenue opportunities.
• Coordinate issue resolution and escalations involving Support, Engineering, Operations, underwriting, funding, and integrations.
• Analyze partner health scores, processing volumes, approval rates, and merchant concentration to guide recommendations.

Requirements

• 3–5+ years of experience in Client Success, Account Management, or Strategic Partnerships, preferably in payments, fintech, or SaaS.
• Experience managing high-value accounts with measurable retention and growth outcomes.
• Strong understanding of payment processing, merchant services, and fintech ecosystems.
• Excellent relationship-building, communication, analytical, and problem-solving skills, including collaboration with executive stakeholders.
• Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software.
• Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment.

Nice to have

• Experience with vertical SaaS or banking, property management, healthcare, or other specialized industries.
• Technical aptitude with APIs, integrations, or software implementation.
• Experience with Gainsight or ChurnZero.
• Knowledge of payment compliance, underwriting, or risk management.
• Background in consulting, strategic operations, or business development.

Culture & Benefits

• Fully remote work environment with a collaborative and supportive team culture.
• Competitive base salary with performance-based upside and stock options.
• Flexible PTO.
• Medical, dental, and vision insurance, 401(k) with company match, HSA, and pre-tax savings programs.
• Monthly education fund for professional development.
• Values emphasize customer focus, proactive problem-solving, detail orientation, direct feedback, and continuous learning.