Technical Support Engineer

Location: Hybrid, Tel Aviv, Israel

Company

hirify.global provides an agentic identity and authorization platform that secures applications, APIs, data, and AI workflows for enterprise customers.

What you will do

• Take ownership of customer-reported technical issues and prioritize cases by urgency and importance.
• Research, diagnose, and troubleshoot system issues and identify effective resolutions.
• Reproduce technical issues and document findings and steps to reproduce.
• Coordinate case resolution with Sales, Professional Services, Product, and engineering teams.
• Escalate critical or unresolved issues according to standard procedures.

Requirements

• 2–5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.
• At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.
• Strong troubleshooting, analytical, ownership, written, and verbal communication skills.
• Understanding of REST APIs, HTTP, JSON, web applications, networking, DNS, ports, certificates, proxies, and load balancers.
• Hands-on experience with Linux systems, application logs, relational databases, and SQL.
• Strong English communication skills and the ability to work in a hybrid role in Tel Aviv, Israel.

Nice to have

• Experience with AWS, Azure, or GCP.
• Familiarity with OAuth 2.0, OIDC, JWT, SAML, IAM, or access management technologies.

Culture & Benefits

• Fast-paced, challenging environment within a high-performance team.
• Teamwork-oriented culture that encourages learning and professional growth.
• Direct collaboration with enterprise customers and cross-functional teams.
• Tel Aviv office located in the city's business district near the train station.