Technical Support Engineer (Cybersecurity)

Location: Tel Aviv, Israel

Company

hirify.global develops external exposure management and attack surface security technology for enterprise customers.

What you will do

• Investigate and resolve complex technical issues across application, network, security, and platform layers.
• Use logs, APIs, telemetry, system diagnostics, and AI-assisted tools to troubleshoot product behavior.
• Partner with Engineering and Product teams to reproduce issues, validate fixes, document defects, and improve product quality.
• Own critical customer escalations, coordinating communication and resolution plans.
• Provide technical guidance during customer meetings and support onboarding, training, and knowledge sharing.
• Create troubleshooting guides, knowledge base articles, and technical documentation while identifying recurring issues and automation opportunities.

Requirements

• 3+ years of experience supporting enterprise SaaS, cybersecurity, or cloud platforms.
• Strong understanding of web security, network security, SaaS architectures, integrations, and cloud environments.
• Hands-on experience with log analysis, APIs, troubleshooting, and system diagnostics.
• Ability to perform deep technical investigations, conduct root cause analysis, and drive issues to resolution.
• Experience working directly with Engineering and Product teams on complex technical problems.
• Fluency in English and previous startup experience are required.

Culture & Benefits

• Fast-paced startup environment.
• Work with global enterprise clients and diverse teams.
• Contribute to next-generation cybersecurity technology.
• Customer-focused work with strong ownership and prioritization.