Support Engineer (SaaS)

Location: Tel Aviv, hybrid; shift-based work may be required for global customer coverage.

Company

hirify.global provides a B2B SaaS product for global customers.

What you will do

• Own and resolve customer support tickets involving technical and product-related issues.
• Investigate bugs, configuration problems, integrations, API behavior, data flows, and unexpected product behavior.
• Reproduce issues, analyze logs and evidence, and escalate cases to Engineering with clear technical context.
• Use Zendesk, Jira, Datadog, Postman, SQL, and internal systems to troubleshoot customer issues.
• Write clear customer-facing responses and maintain troubleshooting guides, macros, and knowledge base articles.
• Partner with Product and Engineering to identify recurring issues, improve support processes, and represent customer feedback.

Requirements

• 1–3 years of experience in technical support, support engineering, implementation, QA, or a similar customer-facing technical role.
• Experience with B2B SaaS support and integrations, APIs, data pipelines, or security/compliance products.
• Familiarity with Zendesk, Jira, Datadog, Postman, SQL, or similar tools.
• Basic scripting ability in Python, JavaScript, or a similar language.
• Experience working with Product and Engineering teams, strong troubleshooting skills, and attention to detail.
• Excellent written English and willingness to work shifts when needed for global customer coverage.

Culture & Benefits

• Hands-on role with opportunities to grow technically early in a career.
• Fast-moving startup environment with close collaboration across Support, Product, and Engineering.
• Emphasis on ownership, precise communication, customer empathy, and sound escalation judgment.