Technical Support & Integrations Engineer (Cybersecurity)

Location: On-site in Tel Aviv-Jaffa, Tel Aviv District, Israel

Company

hirify.global is scaling a technical platform and supporting MVP customers through a fast-growing team.

What you will do

• Support the integration lifecycle between the core platform and external SIEM/SOAR solutions.
• Troubleshoot data flows, system behavior, deployments, and technical integration issues.
• Manage technical escalations with field departments and Customer Success for MVP customers.
• Resolve and document technical tickets in Zendesk while tracking SLAs.
• Analyze logs, metrics, and performance data to identify root causes.
• Maintain internal scripts, documentation, and utilities for field workarounds.

Requirements

• 1+ year of experience in technical support, application support, or junior integration engineering.
• 1+ year of direct experience supporting international customers in a customer-facing role.
• Working knowledge of Zendesk at agent level, including ticketing, macros, views, and basic SLA tracking.
• Familiarity with APIs, webhooks, JSON, and XML.
• Practical database troubleshooting experience with SQL, MongoDB, or Elasticsearch.
• Ability to read, modify, or write basic Python or JavaScript scripts and communicate technical details clearly in English.

Nice to have

• Experience with SIEM, SOAR, or related cybersecurity technologies.

Culture & Benefits

• Work closely with R&D, Product, field departments, strategic clients, and Customer Success.
• High-touch technical support for MVP customers.
• Opportunity to deepen integration expertise while scaling with a fast-growing team.