Senior Support Engineer (AI)

Location: Remote from Singapore; shift work required.

Company

Nebius builds a full-stack AI cloud platform for data processing, model training, inference, and production deployment.

What you will do

• Diagnose and resolve advanced technical issues across Kubernetes, Linux, networking, security, and cloud environments.
• Act as a technical escalation point for complex troubleshooting and collaborate with engineering, product, and cross-functional teams.
• Investigate storage issues and optimize data storage architectures and performance.
• Support AI/ML model deployment, performance tuning, and ML pipeline integrations.
• Develop Python and Bash automation scripts, improve operational processes, and maintain technical documentation.
• Mentor support colleagues and lead scalable support practices and process improvements.

Requirements

• Advanced Kubernetes expertise is mandatory.
• Advanced or expert Linux administration and strong Linux and/or AI/ML experience.
• Advanced networking, cloud platforms including AWS, Azure, or GCP, and Python/Bash scripting.
• Practical experience with AI/ML training, inference, and pipelines.
• Advanced data storage knowledge and expert troubleshooting and problem-solving skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, with 7+ years in technical support and 5+ years of hands-on cloud experience.

Nice to have

• Relevant certifications in AWS, Azure, GCP, Linux administration, or Kubernetes.

Culture & Benefits

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility, autonomy, and ownership.
• Collaborative and innovative international environment.
• Opportunity to work on impactful AI projects.