Customer Success Manager (SaaS)

Location: Switzerland, Zurich; must be based in Switzerland for client meetings

Company

hirify.global is a global business payments and cash management company with more than 35 years of experience and over $16 trillion in annual payment volume.

What you will do

• Manage customer relationships and guide assigned customers toward their desired business outcomes.
• Protect revenue, maximize renewals, and drive retention across the customer portfolio.
• Identify upselling and cross-selling opportunities in partnership with Sales.
• Monitor customer adoption, health scores, engagement metrics, churn, and satisfaction.
• Act as the primary customer contact for monthly reviews, inquiries, and challenges.
• Collaborate with Sales, Support, Product, and other teams to resolve issues and enable customer success.

Requirements

• 3–5+ years of SaaS Customer Success or Account Management experience.
• Must be based in Switzerland for client meetings.
• German proficiency at C1 or C2 level in speaking and writing.
• Commercial mindset with an understanding of selling moments.
• Process-oriented approach with a focus on customer goal achievement KPIs.
• Experience using data to drive growth and retention campaigns.

Culture & Benefits

• Inclusive and open environment supporting talent at all career stages.
• Commitment to equal opportunity and consideration of additional needs.