Lead Customer Success Manager

Location: Seattle, Washington, United States

Salary: $135,000–$140,000 USD per year

Company

hirify.global provides cloud-based SaaS for managing beauty, wellness, salon, spa, medspa, and fitness businesses, including bookings, POS, CRM, employees, inventory, and marketing.

What you will do

• Build strong customer relationships and guide clients through product adoption, best practices, and long-term growth strategies.
• Become a subject matter expert in the hirify.global platform and help customers maximize its features and functionality.
• Analyze customer challenges and independently develop solutions that improve business outcomes.
• Use customer data and insights to drive retention and identify expansion opportunities.
• Lead executive-level conversations, influence stakeholders, and drive meaningful change.
• Collaborate with sales, marketing, product, and support teams to improve the customer journey and product experience.

Requirements

• Strong technical curiosity and ability to deeply understand and use a SaaS product.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to interpret data and make informed, data-driven decisions.
• Executive presence, confidence, credibility, and influence.
• Strong interpersonal skills, active listening, customer empathy, and a customer-first mindset.
• Excellent organization, prioritization, time management, and communication skills.

Nice to have

• Experience in SaaS, technology, or customer-facing roles.
• Background in the wellness, beauty, or fitness industries.
• Proficiency with CRM tools and data analytics platforms.

Culture & Benefits

• Work in a high-growth company transforming the beauty and wellness industry.
• Collaborative environment with industry leaders.
• Opportunities for professional growth, learning, and career advancement.
• Equal employment opportunity and protection from discrimination and harassment.