Vice President, Global Services Operations & Excellence

Location: Amsterdam, Netherlands

Company

hirify.global delivers intelligent energy storage and optimization software and operational services for renewable energy and storage markets.

What you will do

• Lead the global Services operating model, operational infrastructure, governance, standards, and ITIL-based best practices.
• Drive continuous improvement through automation, analytics, AI-enabled technologies, performance metrics, and enterprise KPIs.
• Oversee cloud, enterprise, and OT systems, including lifecycle management, patching, access management, reliability, scalability, cybersecurity, and compliance.
• Lead fleet optimization, maintenance engineering, reliability engineering, and resolution of complex network, controls, software, and asset-performance issues.
• Own Service Operations platforms, including Service Console, Customer Portal, workflow automation, operational analytics, and field technologies.
• Lead Digital Service Center, RMDC, and Digital Operations functions, including 24/7 fleet monitoring, diagnostics, reporting, and remote issue resolution.

Requirements

• 15+ years of progressive executive leadership experience in services operations, operational excellence, field service, industrial operations, engineering operations, or technology-enabled service organizations.
• Demonstrated success establishing and scaling operating models that improve productivity, performance, customer outcomes, and organizational capability.
• Experience leading digital transformation involving workflow automation, predictive analytics, AI-enabled technologies, enterprise platforms, or intelligent operations.
• Strong understanding of operational governance, continuous improvement, workforce capability development, and enterprise performance management.
• Experience partnering across Product Management, Engineering, Customer Success, Supply Chain, IT, and regional operations.
• Bachelor’s degree in Engineering, Business, Operations Management, or a related field required.

Nice to have

• MBA or advanced degree.

Culture & Benefits

• Culture centered on openness, active listening, diverse perspectives, and decisive action.
• Strong focus on customer value, continuous improvement, and innovation.
• Mission-driven work supporting sustainable, energy-efficient solutions.
• Ownership mindset focused on growth, accountability, collaboration, and measurable impact.