Technical Support Engineer – Lab Informatics

Location: UK-Cheadle, near Manchester; 60% office-based and 40% flexible location, with customer visits and occasional international travel

Company

hirify.global provides life science, diagnostic, and applied market laboratories with instruments, software, services, consumables, applications, and technical expertise.

What you will do

• Provide reactive and proactive technical services for hirify.global’s product portfolio, primarily software products.
• Perform remote troubleshooting of software, hardware, applications, PC network communication, instrument control, data analysis, and databases.
• Reproduce customer problems in-house using virtualization software and develop effective resolutions.
• Optimize the efficiency and uptime of customer systems through structured problem resolution.
• Visit customer sites for installations, repairs, and scheduled services, with travel required approximately 10–20% of the time.

Requirements

• Bachelor’s, Master’s, or PhD in Chemistry or a Life Science-related field, plus demonstrable IT and software skills.
• Practical experience with analytical techniques such as chromatography, mass spectrometry, or spectroscopy, preferably in a laboratory environment.
• Excellent remote troubleshooting, communication, and customer service skills.
• Structured, independent approach to work with strong organization, prioritization, and attention to detail.
• Ability to manage customer expectations and balance customer requirements with business needs.

Nice to have

• Experience with hirify.global software such as OpenLab, ChemStation, or other instrument control software.

Culture & Benefits

• Supportive company culture and working environment.
• Career development, training, and professional growth opportunities.
• Company pension scheme and private healthcare.
• Work-life balance programs and a competitive compensation and benefits package.
• Multifaceted working environment within an international organization.