Desktop Support Analyst (IT Support)

Location: Ottawa, Ontario, Canada; on-site

Salary: CAD 60,000–75,000 per year

Company

hirify.global develops digital investigative software for acquiring, analyzing, and sharing evidence from computers, smartphones, tablets, and IoT-related devices.

What you will do

• Install, support, manage, and configure employee desktops, systems, and software.
• Investigate technical issues by reviewing logs, identifying potential problems, and verifying scheduled jobs.
• Provide timely ticket updates, issue follow-up, and internal customer support.
• Monitor systems and verify the integrity and availability of hardware.
• Create internal procedures and knowledge-base articles for end users.
• Provide support outside normal working hours and commute to the office at unconventional times when required.

Requirements

• Bachelor’s degree or diploma in Computer Science or a related field, or equivalent experience.
• 2+ years of technical experience administering and supporting technical infrastructure.
• Strong knowledge of Windows, Linux, Mac operating systems, and Apple and Android devices.
• Strong understanding of Active Directory, Office 365, networking technologies, web application environments, TCP/IP, DNS, and DHCP.
• Experience with asset management practices, including procurement, assignment, disposal, and database tracking.
• Strong organization, documentation, prioritization, problem-solving, accountability, and teamwork skills.

Culture & Benefits

• Generous time-off policies.
• Healthcare and retirement benefits.
• Competitive compensation.
• Volunteer opportunities and reward and recognition programs.
• Employee committees and resource groups.
• Continuous learning and an inclusive, accessible work environment.