3 часа назад
Senior IT Support Specialist
85 000 - 122 000CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior IT Support Specialist (Windows/macOS and Identity Management): Supporting secure endpoint, identity, networking, and enterprise SaaS environments in a cloud-forward organization with an accent on escalations, automation, and security operations. Focus on managing Okta, Microsoft Entra ID, Jamf, and Intune, building PowerShell/Bash/Python workflows, and improving endpoint compliance and employee technology experience.
Location: Canada; IT team based in Waterloo
Salary: CAD $85,000–$122,000 annually
Company
provides free phone service and develops communication products designed to make phone service more accessible.
What you will do
- Resolve complex escalations across Windows and macOS endpoints, networking, identity systems, and enterprise SaaS applications.
- Administer identity and access management workflows using Okta, Microsoft Entra ID, and hybrid Active Directory.
- Manage macOS and Windows endpoints with Jamf, Microsoft Intune, and Autopilot, including provisioning, patching, compliance, and hardening.
- Operate endpoint security tooling, triage alerts, support audits, and enforce least-privilege and offboarding practices.
- Build automation with PowerShell, Bash, and Python and contribute to AI-assisted IT support and knowledge systems.
- Support office networking, Microsoft 365, SharePoint, Jira, Confluence, Slack, VMware environments, IT projects, and technical documentation.
Requirements
- 5+ years of IT support experience, including at least 2 years in a senior or L3 support role.
- Advanced troubleshooting experience across Windows and macOS environments.
- Strong experience with Okta, Microsoft Entra ID, Active Directory, Jamf, Microsoft Intune/Autopilot, and enterprise EDR platforms such as CrowdStrike.
- Practical scripting experience with PowerShell, Bash, and Python, plus familiarity with AI-assisted support tools.
- Solid networking fundamentals covering TCP/IP, DNS, DHCP, SMTP, VPNs, managed switches, and firewalls.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; participation in an IT on-call rotation is required.
Nice to have
- Experience with VMware, ITIL practices, SOC 2 or similar compliance initiatives, AWS, and cloud IAM.
- Relevant Okta, Jamf, Microsoft, CompTIA Security+, AWS, or CrowdStrike certifications.
Culture & Benefits
- Flexible work arrangements, including work-from-home, remote work, or access to office spaces.
- Free phone service, employee stock options, competitive pay, and unlimited vacation.
- Health, dental, vision, disability, wellness or healthcare spending benefits, and RRSP matching in Canada.
- Paid holidays, parental leave for eligible employees, and learning and development opportunities.
- Team events, company-wide off-sites, inclusive workplace practices, and employee dogfooding of the product.
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