Customer Success Manager (Scaled Growth) (F/M/X) (SaaS)

Location: Berlin, Germany; office presence expected

Company

hirify.global provides an all-in-one SaaS platform for coaches, consultants, creators, and entrepreneurs to build and sell digital products, including courses, memberships, payments, and e-ticketing.

What you will do

• Manage a portfolio of coaches, course creators, and digital entrepreneurs, targeting retention above 95%.
• Analyze usage data, transaction patterns, engagement metrics, and health scores to reduce churn and increase customer lifetime value.
• Identify upgrade, feature adoption, white-label, upsell, and cross-sell opportunities and develop campaigns with Marketing.
• Partner with Analytics, Product, DevOps, Marketing, and Sales on dashboards, automation, content, customer programs, and account handovers.
• Deliver portfolio-wide performance reviews covering transaction growth, course completion, and revenue optimization.
• Host and improve a recurring live webinar series in German at least every two weeks, covering platform education, best practices, and seasonal readiness.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or another client-facing role in B2B SaaS.
• Proven success managing customer portfolios, achieving over 90% retention, and driving expansion revenue.
• Experience with subscription models, payment processing, automated billing, recurring revenue optimization, and complex contracts.
• Commercial mindset with consultative selling, upselling, cross-selling, onboarding, and technical troubleshooting experience.
• Ability to manage stakeholders and translate customer needs into requirements, campaigns, content, dashboards, and automation.
• Fluent German and English, written and spoken; ability to present live in German.

Culture & Benefits

• 30 paid vacation days.
• €1,500 annual training and development budget.
• Individual coaching and further training.
• Free BVG ticket, employee discounts, and a pension program with company matching of up to 30% of employee contributions.
• Inclusive culture based on radical collaboration, constructive confrontation, adaptive execution, collective ambition, evolving expertise, and empathetic leadership.
• AI-first approach to building, learning, and improving the product and work.