Customer Success Manager DACH (Linux/Kubernetes)

Location: Germany, EMEA; must be based in DACH. Includes 5–10% travel.

Company

hirify.global provides enterprise open source software and infrastructure solutions across Linux, Kubernetes, Edge, cloud native, and AI environments.

What you will do

• Own a portfolio of enterprise accounts in the DACH market across retention, adoption, and expansion.
• Co-create outcome-based Customer Success Plans aligned with customer business objectives.
• Guide customers from deployment through value realization across the hirify.global portfolio.
• Monitor renewal health and partner with Sales to convert delivered value into account growth.
• Build executive relationships and coordinate Support, Consulting, Engineering, and Training teams around customer priorities.
• Translate customer health and adoption insights into input for product, services, and go-to-market teams.

Requirements

• Experience in Customer Success or a comparable post-sales strategic role in the DACH enterprise market.
• Based in DACH and available for 5–10% travel.
• Fluent German and English required.
• Experience engaging senior IT and business leaders and mobilizing cross-functional teams.
• Track record of driving retention and account growth through customer outcomes.
• Strategic and hands-on approach with strong commercial instincts.

Nice to have

• Knowledge of IT infrastructure and open source markets.
• Affinity with Kubernetes, Linux, and cloud native ecosystems.

Culture & Benefits

• Open source culture centered on Choice, Community, Trust, and Innovation.
• Dynamic environment with room for experimentation, entrepreneurship, and continuous improvement.
• Global community with diverse backgrounds, perspectives, and an inclusive working culture.
• Opportunities to shape the future of the business and develop a lasting career impact.

Hiring process

• Submit a resume through the application process.
• A recruiter will contact candidates whose skills match current or future positions.