Customer Success Manager (Medtech)

Location: Remote

Company

hirify.global operates a network of fertility clinics across the United States and provides medical, financial, and emotional support throughout patients’ fertility journeys.

What you will do

• Support and guide a team of Care Advocates.
• Help drive customer acquisition, retention, and satisfaction throughout the fertility journey.
• Work with leaders and sales, finance, marketing, product, clinical, and practice management teams to analyze customer journey metrics.
• Create, implement, use, and iterate customer support processes.
• Identify process gaps affecting customers and coordinate cross-functional solutions.

Requirements

• Bachelor’s degree.
• At least 2 years of experience in Customer Success, Account Management, Project Management, or a related field.
• Experience in a high-growth or startup environment is preferred.
• Strong analytical, writing, communication, organizational, and self-management skills.
• Successful completion of a background check and proof of COVID-19 vaccination, subject to approved medical or religious exemptions.

Nice to have

• Experience with eIVF and Salesforce.
• Proficiency in Word and Excel.
• Experience developing best practices, scalable systems, and automated routine processes.
• Ability to inspire, coach, and motivate teams and customers.

Culture & Benefits

• Remote work environment.
• Opportunity to contribute to a mission focused on making fertility care more accessible.
• Role involves collaboration across clinical, commercial, product, and operational functions.
• Equal opportunity employment practices.

Hiring process

• Submit a LinkedIn profile or a brief overview of relevant experience.
• Participate in a 30-minute introductory conversation.