6 часов назад
Desktop Systems Specialist Apprentice
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Desktop Systems Specialist Apprentice (IT Support): Providing end-to-end technical support for desktop systems, network infrastructure, productivity tools, business applications, and corporate users in a heterogeneous environment with an accent on hardware troubleshooting, software configuration, and help desk resolution. Focus on maintaining user accounts and equipment, supporting backup and conferencing operations, documenting solutions, and collaborating on infrastructure projects.
Location: Cesson Sévigné, Ille et Vilaine, France
Company
is a global research and development company focused on wireless, video, AI, and related technologies, licensing foundational innovations for connected devices, vehicles, cloud services, and communications products.
What you will do
- Provide first-level, end-to-end technical support through the Help Desk, including investigation, troubleshooting, escalation, follow-up, and resolution documentation.
- Install, configure, repair, and troubleshoot desktop hardware, laptops, printers, mobile devices, network interfaces, cabling, docking stations, and peripherals.
- Support standard software applications, including Microsoft Office suites, browsers, remote access tools, VPN clients, readers, and viewers.
- Maintain video conferencing equipment, phone systems, user accounts, computer supplies, and desktop-support inventory.
- Assist with preventive maintenance, backup operations, infrastructure projects, user training, and collaboration across IS teams.
- Create and maintain IS knowledge-base documentation and contribute to customer service standards.
Requirements
- Customer-satisfaction orientation with strong verbal and written communication skills.
- Ability to communicate technical information to different audiences, work autonomously, and manage multiple tasks.
- Ability to progressively prioritize and resolve customer issues, meet deadlines, and follow standard IS procedures.
- Comfort speaking and writing in English on a daily basis is required.
- Ability to work at a computer for extended periods and lift up to 23 kg (50 lbs).
Nice to have
- Initial experience with O365 applications, Active Directory, and ticketing systems.
- Ability to automate recurring tasks with scripts.
- Knowledge of Linux.
Culture & Benefits
- Full-time apprenticeship within the IS team in France.
- Interaction with employees across Europe and the global IT team.
- Exceptional travel requirements of 0–10%.
- Work includes support by phone, remotely, or on site as needed.
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