US- Sr Solutions Analyst (Care Services)

Location: Remote, United States; must be located in the US for eligibility. Travel to the Mississauga and/or Salt Lake City offices is required for onboarding, team events, and semi-annual or annual meetings. Work shifts may be scheduled between 8 a.m. and 8 p.m.

Salary: $60,000–$68,000 per year, plus performance-based bonus and full-time benefits. Overtime eligible.

Company

hirify.global is a privately held health technology company providing a healthcare platform and marketplace for long-term and post-acute care providers.

What you will do

• Provide timely customer support to users through multiple channels.
• Prioritize incoming support cases by severity and reroute cases to other departments when required.
• Own unresolved cases, follow up with customers, and build strong client relationships.
• Create and maintain customer-facing knowledge articles and frequently asked questions.
• Document communications, transactions, problems, and remedial actions in the CRM system.
• Contribute to operational goals, tools, processes, and team deliverables.

Requirements

• Experience in a technical support position is an asset.
• Sound understanding of APIs and service technologies.
• Expertise in care delivery for senior living facilities.
• Ability to manage concurrent tasks, prioritize work, think critically, and manage time effectively in a fast-paced environment.
• Ability to work autonomously or as part of a remote team and maintain effective stakeholder relationships.
• Degree or post-secondary education in information technology or a related technical field is preferred.

Culture & Benefits

• AI tools are used to support productivity, collaboration, candidate screening, and assessment.
• Benefits start from Day 1 and include retirement plan matching, flexible paid time off, and wellness programs.
• Parental and caregiver leave, fertility and adoption support, and an employee assistance program are provided.
• Continuous development support, employee recognition, and allyship and inclusion communities are available.
• Remote work includes periodic in-office events and travel to designated offices.