Bilingual Technical Support Engineer (SaaS)

Location: Must reside in Florianópolis, Brazil to support team collaboration and occasional in-person meetings.

Company

hirify.global provides a website-building platform for web professionals, marketing agencies, and Vertical SaaS companies.

What you will do

• Respond to customer inquiries through chat, phone, and email.
• Handle technical escalations and coordinate solutions with peers.
• Promote product features and support long-term product adoption.
• Help customers use hirify.global’s functionalities and offerings effectively.
• Contribute customer insights and articles or videos to the knowledge base.
• Collaborate with Sales, Product, QA, and Account Management.

Requirements

• Advanced written and spoken English is required.
• Knowledge of HTML, CSS, JavaScript, object-oriented languages, and APIs.
• At least 2 years of customer support experience in a SaaS or technical software company.
• Strong technical curiosity and an empathetic, customer-oriented approach.
• Residence in Florianópolis is required.
• An English resume and participation in English-language interviews are required.

Nice to have

• Experience with CRM and marketing tools, Google Analytics, advertising platforms, and Core Web Vitals.

Culture & Benefits

• Work with a global customer support organization.
• Collaborative environment focused on creativity and innovation.
• Opportunity to contribute to customer experience and product adoption.
• Occasional in-person team meetings in Florianópolis.