Support Specialist (SaaS)

Location: Remote, must be currently based in Brazil

Company

hirify.global and FORM provide AI-enabled mobile and retail technology platforms that support frontline workers and global enterprise users.

What you will do

• Respond to customer inquiries and support users of the FORM platform.
• Create, manage, and follow up on support tickets through resolution.
• Troubleshoot platform issues and escalate complex cases when needed.
• Communicate clearly with customers and keep them informed throughout the support process.
• Document recurring issues and contribute to internal knowledge resources.
• Collaborate with cross-functional teams and identify improvements to support workflows.

Requirements

• Currently based in Brazil and able to work remotely.
• Previous experience in customer support, technical support, or a similar role.
• Strong written and verbal English communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to prioritize tasks, manage multiple requests, and work independently.
• Proactive, customer-focused approach.

Nice to have

• Experience supporting a SaaS product or technology platform.
• Familiarity with ticketing systems or customer support tools.

Culture & Benefits

• Fully remote collaboration format.
• Opportunities for professional growth within a global team.
• Necessary project equipment provided.
• Access to internal learning and development resources.
• Work connected to a platform supporting global frontline and enterprise users.