Customer Success Manager - Brasil (SaaS)

Location: Sao Paulo, Brazil; Hybrid

Company

hirify.global One is a woman-founded B2B SaaS product company providing an AI-powered customer data, personalization, and journey orchestration platform across WhatsApp, SMS, Email, Web, App, and Site Search.

What you will do

• Own partner gross retention, CSAT, health score, and lock-in score, taking proactive actions to improve these metrics.
• Orchestrate initiatives that increase product adoption, usage, and value recognition.
• Recommend relevant use cases, support panel usage, train new partners, and consult on effective product adoption.
• Coordinate with Product Onboarding, Technical Account Management, and Account Management teams as the primary partner contact.
• Share expertise with colleagues and lead internal projects without direct team management responsibilities.

Requirements

• 4+ years of experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in SaaS.
• University degree in Business, Marketing, Engineering, or a related field.
• Strong written and spoken English and Portuguese are required.
• Experience or knowledge in digital marketing, martech, or advertising.
• Technical background with the ability to read API documentation and understand HTML, CSS, XML, basic data structures, and data flows.
• Strategic thinking, project management skills, accountability, and the ability to build long-term customer relationships.

Nice to have

• MBA.
• Spanish language skills.
• Innovative ideas for improving customer loyalty and adoption.

Culture & Benefits

• Work with a diverse, global team representing 50+ nationalities.
• Access internal training in AI fundamentals, coding, foreign languages, and personal development.
• Receive access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and employee referral bonuses.
• Volunteer through social impact projects and participate in global retreats and team-building events.