Technical Customer Support (LATAM)

Location: Remote from Brazil or LATAM; fixed shift required

Company

hirify.global is an AI-powered SaaS business messaging platform for managing customer conversations across chat, calls, and email.

What you will do

• Deliver high-quality technical support for the SaaS product through chat, video calls, and a shared inbox.
• Resolve customer inquiries by applying knowledge of product features, functions, value, and business use cases.
• Explain technical concepts and business solutions clearly to customers in writing and verbally.
• Monitor recurring questions and partner with cross-functional teams to recommend product and support improvements.
• Help customers self-serve and navigate on-demand success resources.
• Collaborate with Customer, Marketing, Product, and Tech teams to solve complex problems.

Requirements

• At least 2 years of experience in customer support, preferably in a SaaS or IT company.
• Experience with at least one of API integrations, WhatsApp API, or Agentic AI.
• Excellent Spanish and English communication skills required.
• Portuguese communication skills are beneficial.
• Ability to explain complex ideas, identify customers’ underlying objectives, and understand their inquiries.
• Empathy, teamwork, willingness to learn, and availability to work a fixed shift.

Culture & Benefits

• Flexible remote working environment and working hours.
• Globally distributed team with a collaborative and inclusive culture.
• Opportunities for professional growth and learning.
• Virtual social events and online game sessions.
• Competitive compensation package.