Customer Success & Inside Sales Representative (B2B SaaS)

Location: Fully remote for candidates based in LATAM and South America; work schedule is 8:00 AM–5:00 PM EST, Monday–Friday.

Company

hirify.global connects highly qualified candidates with startups in the United States and Europe, including a bootstrapped B2B SaaS client serving the seasonal pool and field service industry.

What you will do

• Handle inbound customer calls and emails, resolve tier-1 support requests, and manage technical ticket triage.
• Conduct discovery and quoting calls with warm inbound leads and follow up on quotes through HubSpot sequences.
• Own trade show lead follow-up and track call volume, conversion rates, and sales outcomes.
• Maintain HubSpot as the source of truth for tickets, calls, quotes, deal stages, and follow-up tasks.
• Complete a 1–2 month onboarding rotation in the physical pool service business and provide cross-functional support during peak periods.
• Identify recurring customer issues and recommend knowledge base and process improvements using AI-assisted tools.

Requirements

• At least 2 years of consultative B2B or B2C phone sales experience with a demonstrated record of closing discovery-based deals.
• Hands-on experience managing CRM pipelines in HubSpot or a comparable platform, including sequencing, task management, and deal-stage tracking.
• Experience in customer support or customer success involving live phone and email inquiries, ticket logging, and issue triage.
• Background in SaaS, field service, or home services, with measurable sales results, quota attainment, or conversion metrics.
• C1+ English with clear, neutral pronunciation for phone communication with US customers.
• Experience working independently in a remote or distributed role with self-managed task queues.

Nice to have

• Experience in a founder-led or early-stage SaaS company.
• Familiarity with seasonal or demand-fluctuating business models.
• Experience managing trade show or event lead follow-up campaigns.
• Experience working across two business units or functions.

Culture & Benefits

• Fully remote work with international collaboration.
• Competitive salary based on experience and skills.
• Paid time off according to company policy.
• Recognition for excellent CRM hygiene and timely reporting.
• Mentorship, professional development resources, and global networking opportunities.
• HMO coverage after three months for full-time employees based in the Philippines.

Hiring process

• Application and screening.
• Skills assessment, topgrading interview, and client interview.
• Job offer followed by client onboarding.