Service Delivery Specialist (Fintech)

Location: Remote within the United States; hybrid or office-based options are available in New York City and San Francisco.

Salary: $141,100–$155,210 annual base for Remote US roles, plus equity. NYC, San Francisco, Los Angeles, and Seattle roles pay $166,000–$182,300 annually.

Company

hirify.global provides embedded payroll API infrastructure that enables businesses to launch and scale payroll products.

What you will do

• Triage and resolve complex partner escalations involving payroll, tax, compliance, and money movement.
• Monitor partner Slack channels and provide urgent, clear, ownership-driven support.
• Deliver high-touch service to a portfolio of major partners.
• Analyze escalation trends, identify root causes, and recommend product, process, and service improvements.
• Report operational themes, metrics, and risks to leadership and collaborate with Operations, Product, and Engineering.
• Maintain accurate internal and partner-facing documentation aligned with evolving processes and regulations.

Requirements

• 5+ years of experience in operations, service delivery, support, or a related field, including direct payroll or tax operations experience.
• Experience in a B2B SaaS or fintech organization.
• Ability to manage complex, fast-moving situations with urgency, ownership, and sound judgment.
• Strong communication skills with technical and non-technical audiences.
• Experience using structured data to identify trends and drive improvements.
• Familiarity with Slack, Claude Cowork, Notion, and Zendesk.

Culture & Benefits

• Distributed team across the United States with remote, hybrid, and office work options.
• Flexible PTO, sick leave, and generous paid parental leave with flexible return-to-work.
• 401(k), medical, dental, vision, disability, and basic life insurance benefits from the first day.
• $100 monthly stipend for home internet and mobile phone expenses.
• Annual three-day company retreat plus team offsites, events, and hackathons.