Collections & Recoveries Strategy Manager (Fintech)

Location: Remote within Canada

Salary: CA$110,000–CA$170,000 per year

Company

hirify.global is a Canadian fintech building financial products that help customers spend smarter, save more, and build wealth.

What you will do

• Build and own the end-to-end collections and recoveries strategy across hirify.global’s lending portfolio, from early delinquency through post-charge-off recovery.
• Monitor delinquency and loss trends, create portfolio dashboards, identify early warning signals, and define collections performance KPIs.
• Design contact strategies, customer segmentation, digital repayment nudges, payment arrangements, hardship plans, and settlement frameworks.
• Lead the strategy and performance management of third-party BPO collections partners and help define the internal versus external operating model.
• Develop post-charge-off recovery, debt placement, debt sale, and customer rehabilitation strategies.
• Partner with Operations, Product, Engineering, and Credit Strategy to improve recovery outcomes and customer re-entry controls.

Requirements

• 3–5+ years of experience in collections strategy, recoveries, or credit risk management at a consumer lender, bank, fintech, or credit card company.
• Deep knowledge of the consumer collections lifecycle, including delinquency, charge-off, third-party placement, and recovery.
• Hands-on experience designing contact strategies, payment programs, or settlement frameworks.
• Experience managing BPO vendors and setting performance standards.
• Strong analytical skills, including financial modeling, cohort analysis, and cost-benefit analysis; SQL proficiency is highly valued.
• Familiarity with Canadian consumer protection and debt collection regulations is required.

Nice to have

• Experience building a collections function from scratch or working in a high-growth or early-stage environment.
• Experience with digital-first collections channels such as in-app messaging, chat, and push notifications.
• Knowledge of IFRS 9 provisioning and credit loss modeling.
• Experience designing hardship, financial wellness, or fair-treatment programs.

Culture & Benefits

• Remote-first environment with coworking support and a yearly all-hands retreat.
• Flexible hours, asynchronous collaboration, autonomy, and a focus on work-life integration.
• Competitive compensation and equity.
• Generous vacation, wellness days, flex days, and holiday closure.
• Comprehensive health benefits, parental top-up and leave policies, and coaching and growth programs.
• Budgets for books, home office equipment, phone and internet, AI tools, and professional development.

Hiring process

• hirify.global uses AI in certain parts of its recruitment process to screen, assess, or select applicants.