Sr. Customer Success Manager

Location: New York, NY, United States

Salary: $90,000–$110,000 per year base; on-target earnings of $110,000–$138,000 annually, including variable compensation.

Company

hirify.global provides an enterprise AEO platform for improving visibility across AI and traditional search engines, monitoring technical site health, and creating AI-powered content.

What you will do

• Manage relationships with enterprise customers, driving organic marketing outcomes, product adoption, retention, renewals, and expansion opportunities.
• Establish weekly, monthly, and quarterly customer cadences covering executive dashboards, program status, goals, and key performance indicators.
• Build Customer Success Strategy Plans and act as a strategic advisor on platform enablement, organic marketing, reporting, and campaign growth.
• Coordinate technical inquiries, escalations, remediation plans, and cross-functional initiatives with Sales, Marketing, and Research & Development.
• Create reports that connect SEO performance and search visibility to business impact, while maintaining accurate account documentation in Gainsight.
• Train and enable users, communicate new product capabilities, and support adoption across customer organizations and executive stakeholders.

Requirements

• At least 5 years of relevant Customer Success experience in a B2B SaaS company.
• At least 2 years of experience managing a book of business and driving customer success.
• Experience partnering with customers on technology or software adoption.
• Knowledge of organic search and how SEO activities influence search engine ranking algorithms; experience with digital or organic marketing teams is highly preferred.
• Strong analytical, problem-solving, customer service, relationship-building, project management, multitasking, and communication skills.
• A four-year college degree is preferred, or equivalent work experience; ability to travel by plane, train, or car to customers is required.

Nice to have

• Experience working with SEO, content, web, or IT teams.
• Four-year college degree.

Culture & Benefits

• Performance-based compensation with an 80/20 base and variable compensation split.
• AI literacy and competency assessment conducted as part of the candidate journey.
• Mission-driven environment focused on innovation, customer success, integrity, and inclusive collaboration.
• Equal opportunity employment and reasonable accommodation for qualified employees with protected disabilities.