Customer Value Advisor

Location: United States

Company

hirify.global provides connected work, strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, technology management, innovation management, and collaborative project management solutions to enterprise customers.

What you will do

• Own the economic buyer relationship across a portfolio of enterprise accounts from forecast through renewal and beyond.
• Build executive-level relationships with C-suite and VP stakeholders and conduct business reviews linking customer outcomes to hirify.global’s value.
• Drive adoption and value realization against commitments made at the time of sale.
• Identify expansion opportunities and partner with Account Executives to develop qualified pipeline.
• Engage during pre-sale for strategic accounts and maintain continuity through go-live.
• Develop customer champions, source referrals, connect customers with the hirify.global community, and communicate feedback to internal product and experience teams.

Requirements

• 5+ years of experience as a strategic Customer Success Manager or Account Executive.
• Experience managing deal sizes of $250K+ ACV.
• Demonstrated executive presence and ability to lead C-suite conversations and drive decisions.
• Experience delivering or participating in value realization reviews or executive business reviews.
• Strong commercial instinct, communication skills, and ability to connect adoption milestones with renewal and expansion outcomes.
• Must be based in the United States.

Nice to have

• 2–4 years of management consulting experience.
• Value Engineering experience at a peer SaaS company such as Salesforce, SAP, or ServiceNow.

Culture & Benefits

• Global team working remotely and across offices.
• Four company-wide paid Unplugged Days per year.
• Generous PTO and region-specific benefits, including parental leave, retirement, medical plans, wellness support, and remote work support.
• Paid volunteering time through Force for Good Week.
• Flexible work hours and environment, with office lunches and social events for hybrid team members.