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обновлено 1 месяц назад

Senior Customer Success Manager (UK)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
UK

Описание вакансии

Текст:
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TL;DR
Senior Customer Success Manager (UK) (Commodities, Energy, Shipping): Building strong client relationships, onboarding strategic customers, and driving adoption of Kpler’s market intelligence platform with an accent on customer engagement, usage insights, and data-backed renewals. Focus on translating customer needs into product enhancements, identifying expansion opportunities, and supporting workflows such as voyage planning, competitive analysis, and risk mitigation.

Location: London, United Kingdom; hybrid workplace

Company

hirify.global provides market intelligence and data platforms for commodities, energy, and maritime sectors, serving organisations with insights for complex global trade decisions.

What you will do

  • Build and nurture proactive relationships with strategic clients across Europe.
  • Deliver onboarding experiences and help customers achieve value from the platform.
  • Develop engagement campaigns to increase adoption, improve user experience, and drive platform utilisation.
  • Provide expert support through email, calls, and in-person meetings on hirify.global data and workflows.
  • Analyse usage trends and customer objectives, identifying opportunities involving voyage planning, competitive analysis, and risk mitigation.
  • Collaborate with Sales, Product, and Engineering on expansions, renewals, and customer-driven product enhancements; maintain engagement and renewal records in Salesforce.

Requirements

  • 3+ years of customer success experience in commodities, energy, shipping, or fintech.
  • Experience managing a portfolio of large clients and building trusted customer relationships.
  • Highly proficient in Excel and experienced with CRM tools such as Salesforce.
  • Strong organisation, proactivity, ownership, and ability to work independently and collaboratively.
  • Ability to explain technical concepts to both technical and non-technical audiences.

Nice to have

  • Experience working with APIs, data structures, and other technical concepts.

Culture & Benefits

  • Collaborative environment focused on building relationships and creative solutions to market challenges.
  • Decisive, purposeful approach with an emphasis on taking action and going the extra mile.
  • Accessible and supportive communication with colleagues and clients.
  • Commitment to a fair, inclusive, and diverse work environment.