updated 22 days ago
Senior Customer Success Manager (UK)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Senior Customer Success Manager (UK) (Commodities, Energy, Shipping): Building strong client relationships, onboarding strategic customers, and driving adoption of Kpler’s market intelligence platform with an accent on customer engagement, usage insights, and data-backed renewals. Focus on translating customer needs into product enhancements, identifying expansion opportunities, and supporting workflows such as voyage planning, competitive analysis, and risk mitigation.
Location: London, United Kingdom; hybrid workplace
Company
provides market intelligence and data platforms for commodities, energy, and maritime sectors, serving organisations with insights for complex global trade decisions.
What you will do
- Build and nurture proactive relationships with strategic clients across Europe.
- Deliver onboarding experiences and help customers achieve value from the platform.
- Develop engagement campaigns to increase adoption, improve user experience, and drive platform utilisation.
- Provide expert support through email, calls, and in-person meetings on data and workflows.
- Analyse usage trends and customer objectives, identifying opportunities involving voyage planning, competitive analysis, and risk mitigation.
- Collaborate with Sales, Product, and Engineering on expansions, renewals, and customer-driven product enhancements; maintain engagement and renewal records in Salesforce.
Requirements
- 3+ years of customer success experience in commodities, energy, shipping, or fintech.
- Experience managing a portfolio of large clients and building trusted customer relationships.
- Highly proficient in Excel and experienced with CRM tools such as Salesforce.
- Strong organisation, proactivity, ownership, and ability to work independently and collaboratively.
- Ability to explain technical concepts to both technical and non-technical audiences.
Nice to have
- Experience working with APIs, data structures, and other technical concepts.
Culture & Benefits
- Collaborative environment focused on building relationships and creative solutions to market challenges.
- Decisive, purposeful approach with an emphasis on taking action and going the extra mile.
- Accessible and supportive communication with colleagues and clients.
- Commitment to a fair, inclusive, and diverse work environment.
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