Technical Support Engineer, eCommerce (Payments)

Location: Kowloon, China

Company

hirify.global provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide.

What you will do

• Provide technical support for digital commerce products and internet payment gateways.
• Set up sandbox accounts and support client development testing through technical documentation, sample code, and coding guidance.
• Guide merchants through testing and pre-launch activities.
• Troubleshoot technical issues for merchants in production.
• Manage merchant communications and coordinate escalations with internal hirify.global organizations.

Requirements

• Degree in IT or a related discipline.
• At least 1 year of experience in merchant technical services or technical support; fresh graduates may also be considered.
• Understanding of web technologies, including HTTP and TCP/IP.
• Experience with one or more of Node.js, Java JSP, Ruby, Python, VB, .NET, MySQL, SQL Server, PHP, ASP, Windows Server, Unix/Linux, XML, SOAP, or REST.
• Ability to write scripts and use Postman.

Nice to have

• Experience with Android or iOS operating systems.
• Experience with relational databases.
• Fluency in spoken and written Chinese and English; additional languages are valued.
• Ability to acquire payment gateway products and technical knowledge quickly.
• Experience working in a multinational environment focused on Asia-Pacific.

Culture & Benefits

• Work with global and inclusive teams in the payments technology industry.
• Opportunities to learn from experienced industry professionals and develop across international markets.
• Collaborative environment focused on client impact, ownership, innovation, and shared success.