Senior Technical Support Engineer (Payment Systems)

Location: Sofia, Bulgaria; fully distributed and remote work

Company

hirify.global is a global payment service provider and acquirer offering online, mobile, in-store, and telephone payment solutions.

What you will do

• Provide technical support to clients and partners.
• Administer payment gateways, eWallets, CRM systems, and related applications.
• Monitor systems, troubleshoot issues, and coordinate timely resolution with clients and internal teams.
• Create and update merchant accounts and assist with integrations to company systems and service providers.
• Participate in weekly product releases, execute tests, analyze results, and report findings.
• Follow internal regulations and procedures aligned with ISO and PCI DSS standards while supporting a 24/7 service on a schedule.

Requirements

• 5+ years of experience in a similar technical support position.
• Knowledge of HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP, and the client/server model.
• Knowledge of HTML, CSS, and JavaScript.
• Familiarity with Microsoft Office applications.
• Highly proficient spoken and written English.
• Strong communication skills and the ability to work effectively in a team.

Nice to have

• Experience supporting high-availability systems at first- or second-level support.
• Knowledge of Ajax, XML, PHP, SQL, shopping carts, or other eCommerce software.
• Willingness to work shifts.

Culture & Benefits

• Fully distributed and remote work environment.
• Casual working atmosphere with modern hardware.
• Professional development through books, training, and certifications.
• 25 days of paid holiday, with an additional day for every two years of employment.
• Work in a growing payment technology business.

Hiring process

• Submit a CV in English.
• Only shortlisted candidates will be contacted.