Level 1 Technical Support Specialist (Financial Technology)

Level 1 Technical Support Specialist

Company

Eventus Systems, Inc.

Conditions

6 days agoSenior United States Remote Full Time Customer Support Jobs by Eventus Systems, Inc.

Eventus Systems, Inc. Eventus Systems, Inc. provides the Validus platform for multi-asset trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. It serves banks, broker-dealers, digital-asset venues, exchanges, regulators, prediction markets, and proprietary trading firms. Series A Company intelligence Austin, USA Funding history Seed ($2.2M) Series A ($11M) Investors Coinbase Ventures gener8tor liveoak-venture-partners chimera-securities csa-partners Projects Frank AI AI Agent Validus Onchain Compliance and Investigations About Eventus Systems, Inc. Eventus Systems, Inc. is a financial-regulatory technology company offering Validus, a multi-asset platform for trade surveillance, market-risk controls, algorithmic-trading monitoring, and transaction monitoring. The platform provides customizable procedures, real-time alerts, investigative tools, reporting, automation, and data integration to help trading organizations identify market abuse, meet regulatory requirements, and manage operational risk. Eventus serves banks, broker-dealers and intermediaries, centralized digital-asset exchanges, market venues and regulators, prediction markets, and proprietary trading firms. View jobs by Eventus Systems, Inc.

Skills

Bash Clickhouse Financial Market Data Help Desk Jira Json Linux Market Data Oracle Python Reference Data Sql Technical Support Ticket Management Trade Lifecycle Troubleshooting Unix Xml

Candidate Availability

Remote · United States · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will be the first point of contact for US customers seeking technical assistance. You will troubleshoot product issues, manage and route Jira tickets, escalate complex cases, monitor system alerts, and provide clear resolution guidance. You will coordinate handovers with global support teams and maintain knowledge-base content to improve customer self-service.

Requirements

• Technical support, help desk, or customer service experience
• Troubleshooting
• Configuration management
• JSON
• XML
• SQL
• Oracle
• ClickHouse
• Linux
• Unix
• Python
• Bash
• vi
• less
• ticketing system
• support-queue management
• financial-market data
• trade lifecycle
• market data
• reference data

Responsibilities

• Provide first-line technical assistance through Jira
• Troubleshoot and resolve product and service issues
• Escalate unresolved cases to Level 2 Support and internal teams
• Categorize, route, update, flag, and close support tickets
• Coordinate issue handovers with global support teams
• Provide customers with clear resolution instructions
• Monitor and prioritize system alerts and client requests
• Identify recurring issues and improve documentation and processes
• Create and maintain knowledge-base articles
• Participate in training and upskilling

Benefits

• Fully remote work
• Health, dental, vision, and disability coverage
• Unlimited PTO
• Flexible work arrangement

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