Technical Support Specialist (Fintech)

Location: Hybrid in Espoo or Mariehamn, Finland. Remote work is available with the flexibility to work abroad for up to 30 days per year.

Company

hirify.global is a Finnish fintech and regulated payments partner providing cloud-native card issuing, payment processing, digital wallet, compliance, and fraud intelligence solutions.

What you will do

• Provide reliable second-line support for card issuing, payment processing, and related services in line with agreed SLAs.
• Investigate and resolve technical and operational issues across the card issuing lifecycle, payment transactions, and card lifecycle events.
• Guide customers on issuer processes, payment flows, product capabilities, dispute handling, and self-service tools.
• Handle cardholder disputes and chargebacks in accordance with card scheme rules, regulatory requirements, and internal procedures.
• Collaborate with Product, Engineering, Scheme Operations, and Operations teams on complex payment-related issues.
• Maintain operational documentation and records, deliver recurring reporting, and identify improvements through automation, AI-assisted workflows, and scalable support processes.

Requirements

• At least 3 years of experience in technical support, operations, or customer support within the payments industry.
• Hands-on experience with card issuing platforms, issuer processing, or issuer operations.
• Strong understanding of card issuing, authorisation, clearing, settlement, chargebacks, digital wallets, and payment transactions.
• Experience supporting payment products, fintech platforms, issuer processors, banks, or payment service providers.
• Excellent written and spoken English; experience with Jira Service Management, Zendesk, or similar ticketing systems.
• Technical aptitude with working knowledge of APIs, SQL queries, log analysis, and access management.

Culture & Benefits

• High autonomy and ownership with freedom to make decisions.
• Collaborative environment with experienced payments and technology professionals.
• Personal and professional development opportunities.
• Flexible paid time off with up to five weeks of annual vacation and paid family leave, subject to country regulations.
• Employee stock option programme, team activity budget, and a company-wide event.
• Depending on location, benefits may include healthcare, pension, phone support, lunch, wellbeing, and insurance benefits.