Senior Customer Success Manager (Composable Commerce)

Location: London, England, United Kingdom; hybrid with three days per week in the London office

Company

hirify.global provides composable commerce products that help ambitious companies build flexible digital and physical commerce experiences.

What you will do

• Guide enterprise clients in maximizing the value of Composable Commerce, Frontend, and Connect.
• Translate product features into business outcomes aligned with customer strategy and ROI metrics.
• Drive account engagement, lead Strategic Business Reviews, improve platform consumption, and support long-term growth.
• Partner with Product Management to communicate customer needs and influence the product roadmap.
• Collaborate with Sales, Product, and Support to provide technical and commercial expertise to enterprise accounts.
• Represent hirify.global in webinars, customer case studies, advisory groups, and Customer Success practice improvements.

Requirements

• 5+ years of experience in high-touch technology roles, with success in Customer Success, pre-sales, or technical consulting.
• Experience ideally focused on e-commerce or retail.
• Technical understanding of modern API-first and headless technologies, with the ability to connect complex technology to business ROI.
• Ability to advise C-suite stakeholders, shape client strategy, and manage complex enterprise accounts independently.
• Structured and agile approach to working across global, cross-functional teams.
• Willingness to travel up to 50% and work three days per week from the London office.

Nice to have

• Additional European language skills.

Culture & Benefits

• Comprehensive health benefits for employees and dependents, including personalized mental health support.
• Annual learning budget, self-paced learning platforms, language training, coaching, mentorship, and leadership programs.
• Additional fully paid parental leave through the Family Leave Plus program.
• Equity participation program.
• Inclusive and collaborative international technology culture.