Legal Solution Specialist (AI) - Singapore

Location: Singapore; occasional travel to customer sites across Southeast Asia and Australia.

Company

hirify.global develops an AI productivity platform for in-house legal teams, combining legal expertise with agentic AI for contract review, matter management, counseling, and governance.

What you will do

• Own the customer journey from onboarding through adoption, renewal, and expansion for legal teams across the region.
• Design and deliver onboarding, training, workshops, and ongoing enablement to help customers use hirify.global confidently.
• Work with customers to understand contract review and negotiation workflows and tailor frameworks, content, and guidance.
• Resolve customer questions and challenges with technical support and product teams.
• Monitor usage and satisfaction, identify at-risk accounts, and partner with Account Executives on renewal and expansion opportunities.
• Translate customer feedback into actionable input for product and engineering, while contributing to enablement content, best practices, and case studies across APAC.

Requirements

• Experience in customer success, account management, legal practice, legal operations, consulting, or a customer-facing role in legal tech or SaaS.
• Strong relationship-building and communication skills, with confidence engaging senior legal stakeholders such as General Counsel and Heads of Legal.
• Curiosity about how AI is changing legal work and the judgment to discuss its capabilities and limitations credibly.
• Ability to translate customer needs into clear internal feedback and work cross-functionally with sales, product, and engineering.
• Comfort working in a fast-moving, high-growth environment and helping build processes as the regional team scales.
• Based in Singapore, with the ability to travel occasionally to customer sites across Southeast Asia and Australia.

Nice to have

• Singapore JD or equivalent law degree and/or post-qualification experience practising law in-house or at a firm.
• Familiarity with contract review, negotiation, or contract review playbooks, and understanding of legal workflows across APAC jurisdictions.
• Experience introducing or scaling a new tool, process, or knowledge framework within a legal or professional-services team.
• Prior experience in legal tech or AI adoption.

Culture & Benefits

• Opportunity to help build and shape the customer success function across Southeast Asia and Australia.
• Work with in-house legal leaders and a product grounded in legal expertise.
• High ownership, visibility from leadership, and direct impact on regional operations.
• Culture focused on urgency, feedback, integrity, ambitious goals, and creating strong customer outcomes.
• Employment through an Employer of Record arrangement complying with statutory employment requirements in Singapore.