2 дня назад
Senior Customer Success Manager (AdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Success Manager (AdTech): Managing and growing client accounts across the programmatic advertising ecosystem in Singapore with an accent on client relationships, product adoption, retention, and expansion. Focus on onboarding, business reviews, account health, renewals, cross-sells, and communicating technical client needs to Pixalate teams.
Location: Remote in Singapore; hybrid and flexible hours are also mentioned.
Company
is an online trust and safety platform protecting businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV app, and website activity.
What you will do
- Present solutions to SSPs, DSPs, ad exchanges, agencies, and publishers.
- Build and maintain active client relationships while identifying expansion opportunities.
- Drive retention, churn reduction, client advocacy, product adoption, satisfaction, and account health.
- Oversee onboarding, training, customer support, business reviews, and reporting.
- Manage subscription renewals, cross-sells, up-sells, and account health assessments.
- Act as a consultant and business extension for client organizations.
Requirements
- AdTech experience is required, including at least 3 years in customer success, technical account management, or technical sales within digital advertising technology.
- Strong knowledge of programmatic advertising, ad servers, exchanges, DSPs, SSPs, and digital advertising channels including display, mobile, in-app, and OTT/CTV.
- Understanding of invalid traffic, viewability, campaign optimization, tagging, cookies, macros, and ad operations tools.
- Proficiency with Microsoft Excel and Salesforce; familiarity with Google Drive and Jira.
- Strong communication, presentation, negotiation, analytical, organizational, and problem-solving skills.
- English and Chinese or Japanese speaking ability is required.
Nice to have
- BA/BS degree in a technical, business, or related field, or equivalent experience.
- Experience working in a startup environment.
Culture & Benefits
- Data-driven, analytical, collaborative, and results-oriented environment.
- Small, highly productive teams with flexible working practices.
- Casual remote work environment with hybrid options and flexible hours.
- Monthly internet reimbursement and opportunities for advancement.
- Annual team events and competitive compensation.
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