Senior Customer Success Manager (AdTech Experience Required)

Location: Remote, Singapore; hybrid and flexible hours are available.

Company

hirify.global is an online trust and safety platform protecting businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV app, and website activity.

What you will do

• Present hirify.global solutions to SSPs, DSPs, ad exchanges, agencies, publishers, and other clients in the programmatic ecosystem.
• Build and maintain client relationships, identify expansion opportunities, and support retention, churn reduction, advocacy, and account lifetime value.
• Drive product adoption, client satisfaction, and account health while acting as a consultant or business extension for clients.
• Oversee onboarding, training, customer support, business reviews, and reporting.
• Manage subscription renewals, cross-sells, up-sells, and account health assessments.

Requirements

• Minimum 3 years of experience in client-facing customer success, technical account management, or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors.
• Required AdTech experience, including strong knowledge of programmatic digital advertising, ad servers, exchanges, DSPs, SSPs, and their roles in the digital advertising ecosystem.
• Understanding of display, mobile web, in-app mobile, and OTT/CTV advertising channels, including invalid traffic and viewability.
• Ability to communicate client requests to technical teams and understand ad-tech terminology, ad operations tools, campaign optimization, JavaScript, tagging, cookies, macros, and related platforms.
• BA/BS degree in a technical, business, or related field, or equivalent experience.
• Advanced Excel skills, including pivot tables and graphs, and advanced Salesforce skills, including reporting and dashboards; familiarity with Google Drive and Jira or comparable issue-tracking systems.
• Excellent time management, organization, written and verbal communication, presentation, analytical, and process-management skills.
• Ability to remain composed under stress, resolve time-sensitive issues, influence through persuasion and negotiation, build consensus, and take ownership and accountability in a technical environment.
• Ability to work independently and thrive in a startup environment.

Culture & Benefits

• Data-driven, analytical, collaborative, and results-oriented environment.
• Small, highly productive teams with an emphasis on bold ideas, ownership, and fearless execution.
• Casual remote work environment with hybrid options and flexible hours.
• Monthly internet reimbursement and competitive compensation.
• Opportunities for advancement and annual team events.