Account Manager, Corporate (SaaS)

Location: Singapore, Central, Singapore

Company

AlphaSense provides an AI-powered SaaS platform for market intelligence and workflow orchestration, combining domain-specific AI with business research, financial, news, and proprietary content.

What you will do

• Manage customer relationships across the Consulting vertical as the primary point of contact for inbound queries, proactive engagement, relationship updates, and renewal discussions.
• Maximize retention, identify revenue at risk, forecast retention rates, and help prevent churn.
• Drive adoption of AlphaSense solutions across additional business units and exceed monthly, quarterly, and annual revenue goals.
• Collaborate with Account Executives to identify growth opportunities, understand client organizations, uncover whitespace, and develop compelling messaging.
• Conduct business reviews, onboarding, training initiatives, floor walks, lunch-and-learns, and other proactive client engagement activities.
• Represent client needs internally by sharing value stories, product feedback, and market insights with product, marketing, and sales teams.

Requirements

• Business proficiency in Chinese/Mandarin and English is required to serve clients in the Chinese/Mandarin-speaking market.
• 2–4 years of account management experience.
• Demonstrated success developing and growing relationships with Fortune 1000 clients.
• Strong internal and external relationship management skills, business acumen, and knowledge of effective processes and tactics.
• Ability to learn and adapt quickly, with intellectual curiosity, initiative, strong work ethic, and commitment to results.
• Understanding of client engagement best practices in a SaaS environment.
• Exceptional oral, written, and presentation skills, including the ability to communicate with stakeholders from Analysts to C-level executives and explain complex issues simply.

Culture & Benefits

• Work environment committed to equal opportunity, respect, and inclusion.
• Reasonable accommodation is provided to qualified employees with protected disabilities where required by applicable law.
• AlphaSense does not discriminate on the basis of protected personal characteristics or other non-merit factors.