Customer Success Manager (Fintech)

Location: Singapore

What you will do

• Develop data-backed deal-sizing and pricing models for card issuing and international payments, establish margin thresholds, and coordinate approvals with Finance, Risk, Legal, and Compliance.
• Reconcile processing revenue with contracted business and settlement volumes, identify revenue leakage and performance gaps, and resolve discrepancies with Finance and Operations.
• Design quarterly and annual sales quotas for Business Development Managers and manage commission calculations tied to verified, realized revenue.
• Own the division's HubSpot or Salesforce setup, improve pipeline quality, and build reliable forecasts.
• Deliver executive dashboards and monthly business reviews covering take rate, net revenue, active merchant count, and pipeline performance.
• Lead Project Everest and align Commercial, Finance, Product, Compliance, and Operations on product readiness, onboarding timelines, revenue recognition, and settlement performance.

Requirements

• At least 6 years of experience in business management, revenue operations, commercial strategy, or sales operations within fintech, banking, cards, or payments.
• Strong commercial and financial judgment, including experience sizing deals, developing pricing frameworks, and assessing product and merchant profitability.
• Experience translating processing and settlement data into accurate revenue forecasts, reconciling actual performance, and identifying opportunities to reduce revenue leakage.
• Experience designing sales targets and managing incentive plans that reward realized revenue and support sustainable business growth.
• Hands-on proficiency in HubSpot or Salesforce and advanced Excel or Google Sheets skills, including building clear dashboards and executive reports.
• Strong stakeholder management and project delivery skills, with a proactive approach to solving problems and aligning teams from planning through rollout.

Culture & Benefits

• Cross-functional collaboration across Commercial, Finance, Product, Compliance, Operations, Risk, and Legal.
• Responsibility for a strategic division-wide initiative, Project Everest.