SMB Account Manager

Location: Hybrid role based in the Sydney office, Australia

Compensation: OTE AU$140,000–AU$160,000 per year including superannuation; base salary AU$98,000–AU$112,000 plus commission of AU$42,000–AU$48,000. Equity options are also offered.

Company

hirify.global builds SaaS software for construction, infrastructure, and industrial companies, including Dashpivot, a platform for digitising field workflows and replacing paper-based processes and spreadsheets.

What you will do

• Manage a portfolio of approximately 150 SMB customers and identify upsell and cross-sell opportunities.
• Run structured account reviews, uncover workflow gaps, and position relevant products, plans, and user upgrades.
• Own renewal cycles from pricing and negotiation through contracting.
• Partner with CSMs, AEs, and Product to align commercial activity with customer context, readiness, adoption, and feedback.
• Prioritise accounts, manage calendars, maintain CRM hygiene, update pipelines, and forecast open opportunities.

Requirements

• Experience in a SaaS sales environment.
• Strong prioritisation, time management, and organisation skills.
• Ability to manage multiple deal cycles and proactively create momentum across a high-volume account portfolio.
• Growth mindset with the ability to receive feedback and change behaviour.
• Strong collaboration skills and willingness to own revenue outcomes.
• Experience with Salesforce and Microsoft Office Suite.

Nice to have

• Knowledge and experience in the construction, infrastructure, industrial, or broader built-world sector.
• Experience with Front, Slack, or Loom.

Culture & Benefits

• Performance-based remuneration, equity options, and transparent career development plans.
• 20 days of paid annual leave plus sick, carer’s, compassionate, and parental leave.
• Professional learning and development budget and Employee Assistance Program support.
• Laptop and home-office setup budget.
• Flexible remote and hybrid options, with the ability to work from anywhere for several weeks each year.
• Weekly catered lunches, global offsites, and Sydney headquarters amenities including a rooftop garden, wellness centre, showers, and cycle storage.