Customer Success Manager (Geospatial)

Location: Remote, Colorado, United States

Company

hirify.global provides a geospatial processing platform that brings together Earth observation data providers and enables organizations to access, manage, and analyze data at scale. Since July 2025, hirify.global has been part of Neo Space Group.

What you will do

• Build long-term business relationships and manage a portfolio of customers.
• Own customer orders from request to delivery, coordinating multi-sensor tasking operations across data providers and internal teams.
• Develop and execute customer success plans, including onboarding, training, kick-offs, status reviews, and health checks.
• Work with Sales to identify growth opportunities, support renewals, and reduce churn.
• Ensure an excellent end-to-end customer experience and proactively resolve issues.
• Drive internal projects that improve customer success practices and processes.

Requirements

• Background in geospatial science or a related field, with proficiency in GIS or remote sensing software and tools.
• Working knowledge of customer success processes and experience managing a book of business.
• Strong communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Technical expertise, problem-solving ability, strong organization, attention to detail, and the ability to prioritize multiple tasks.
• Experience with or working knowledge of APIs.
• Excellent written and verbal English communication skills are required.

Nice to have

• Experience implementing customer success best practices.
• Ability to prototype simple automations such as reporting pipelines, API calls, and data transformations using AI coding tools.

Culture & Benefits

• Hybrid working model with home working and access to an office in Kreuzberg; global working is available for up to 90 days per year.
• International team, regular team events, and global company parties twice a year.
• Wellbeing initiatives and sponsored fitness subscriptions.
• Educational budget for personal development and a public transportation discount.
• Opportunity to contribute to a geospatial processing platform with scope for creativity and ownership.