Onboarding Specialist (POS)

Location: Denver, CO, United States

Salary: $75,000–$85,000 annual base salary

Company

hirify.global is building an operating system for beverage alcohol retailers that combines POS, payments, back-office operations, inventory management, reporting, and e-commerce.

What you will do

• Own the end-to-end onboarding experience for new customers.
• Configure and deploy POS software, payment workflows, inventory tools, reporting, and related processes.
• Coordinate hardware setup for touch terminals, receipt printers, barcode scanners, payment terminals, and cash drawers.
• Lead remote and occasional on-site customer training and provide go-live support.
• Track implementation milestones, communicate timelines, troubleshoot issues, and escalate technical problems when needed.
• Create onboarding documentation and share customer feedback with Sales, Support, Product, and Engineering.

Requirements

• 2+ years of experience in customer onboarding, implementation, technical support, or a similar customer-facing operational role.
• Experience with POS systems, fintech products, or hardware and software implementations is preferred.
• Familiarity with receipt printers, barcode scanners, payment terminals, and cash drawers.
• Strong troubleshooting, problem-solving, communication, and organizational skills.
• Ability to explain technical concepts clearly, manage multiple implementations, work independently, and follow through on details.

Culture & Benefits

• Opportunity to shape onboarding processes and operational standards during company growth.
• Cross-functional collaboration with Sales, Support, Product, and Engineering.
• Competitive equity package.
• Medical, dental, and vision coverage.
• Unlimited flexible paid time off.