Scaled Customer Success Manager

Location: Remote in the United States; remote work is also supported in the UK, Singapore, and Canada.

Salary: $70,000–$115,000 annual base salary; expected OTE of $105,000–$145,000 per year.

Company

hirify.global provides a lifecycle marketing platform that helps B2C app companies onboard, engage, and retain users through scalable, AI-powered campaigns.

What you will do

• Guide Tech Touch customers from implementation through adoption and demonstrate platform value.
• Manage inbound customer conversations and provide timely, relevant resources.
• Participate in and improve scalable 1:many programs, including office hours and training.
• Work cross-functionally with Product, Sales, Marketing, Onboarding, and Support to identify customer engagement opportunities.
• Analyze the customer journey, optimize customer health, and expand use cases at scale.
• Build platform expertise and apply it across multiple customer verticals to achieve business outcomes.

Requirements

• 2+ years of demonstrated success in a Customer Success role.
• Experience managing a large and growing customer cohort with a solution-oriented approach.
• Strong communication and interpersonal skills with the ability to build trust quickly.
• Ability to prioritize multiple tasks and projects.
• Experience using Customer Success platforms and understanding Customer Success metrics and KPIs.
• Commitment to helping customers and providing exceptional customer service.

Culture & Benefits

• Remote work is the default option in supported locations.
• Collaborative environment with emphasis on ownership, accountability, and personal growth.
• Competitive equity program and comprehensive, inclusive benefits.
• Values include empathy, collaboration, proactiveness, urgency, and continuous learning.