Client Implementation & Success Manager

Location: Lincoln, Nebraska, United States

Salary: $50,000–$65,000 per year

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K–12 schools, students, families, and supporters.

What you will do

• Lead client onboarding from kickoff through go-live, including workflow configuration, deliverable management, and expectation setting.
• Conduct product demonstrations, discovery sessions, client education, and customized administrator and end-user training.
• Monitor product usage, re-engage low-usage customers, and manage ongoing client relationships and support.
• Coordinate technical issue resolution, ticket management, cross-functional communication, and major incident response.
• Develop onboarding workflows, process guides, training resources, and internal procedures.
• Perform QA testing for product releases and provide client and industry insights to support product improvements and roadmap development.

Requirements

• Bachelor’s degree in business, education, technology, communications, or a related field, or equivalent experience.
• 2+ years of experience in client success, implementation, system onboarding, or client-facing technical roles.
• Experience configuring systems, supporting workflow development, and delivering training.
• Experience troubleshooting technical issues and collaborating with cross-functional teams.
• Experience creating process documentation, guides, or training materials.

Nice to have

• Certifications or additional training in project management, customer success, product operations, or process improvement.
• Experience with SaaS environments, QA testing, or product operations.

Culture & Benefits

• Medical, dental, and vision insurance with HSA and FSA options.
• Generous earned time off, life and AD&D insurance, and short- and long-term disability coverage.
• 401(k), student loan repayment, employee stock purchase program, and tuition reimbursement.
• Performance-based incentive pay, employee assistance, and wellness programs.
• Respectful and inclusive workplace with equal employment opportunity.