Premium Onboarding Partner (AI)

Location: New York, NY; San Francisco, CA; Sunnyvale, CA; Chicago, IL; Seattle, WA; Phoenix, AZ; or Los Angeles, CA

Salary: $78,200–$115,000 USD per year

Company

hirify.global for Business provides meal solutions and business-use services through the hirify.global platform for corporate customers.

What you will do

• Own customer implementations from Sales handoff through successful launch, managing milestones, SLAs, dependencies, and deadlines.
• Translate customer goals into product configurations, launch plans, and onboarding strategies.
• Guide technical implementations, including SSO and SCIM integrations and SFTP-based user-management solutions.
• Train customer administrators on the Admin Portal and develop communication strategies that increase employee enrollment, engagement, and adoption.
• Partner with Account Executives and cross-functional technical and operational teams to identify risks, resolve blockers, and keep launches on track.
• Use AI, automation, customer insights, and product expertise to improve and scale implementation playbooks.

Requirements

• 2+ years of experience in customer onboarding, implementation, customer success, technical support, or a related customer-facing role.
• Experience owning customer projects or implementations end to end while managing multiple launches and competing priorities.
• Ability to learn complex products, guide customers through configuration and integrations, and translate business needs into practical solutions.
• Strong communication and relationship-building skills, including leading customer meetings, trainings, and technical or operational discussions.
• Proactive, analytical problem-solving skills and the ability to identify risks early and use data to inform decisions.
• Fluency with AI and modern productivity tools.

Culture & Benefits

• Fast-moving, entrepreneurial, customer-focused work environment.
• Medical, dental, and vision benefits.
• 401(k) plan with employer matching and paid parental leave of up to 16 weeks.
• Paid time off, paid sick leave, 11 paid holidays, disability and basic life insurance.
• Wellness, commuter, family-forming assistance, and mental health benefits.